Computer repair
Your computer is experiencing a hardware or software issue ? Contact us now! We have the expertise to quickly diagnose and resolve any type of malfunction.
Your computer is slow ? No need to replace it right away! Give it to us, and we'll do everything we can to get it back up to speed.
Is your computer infected with a virus? We can clean it, secure your data and provide you with Antivirus. Contact us for a fast and effective solution.
On-site support
Our team of technicians come on site to solve your problems and save you from having to travel. This allows them to be aware of problems more easily and saves you from having to unplug and carry your devices.
Prices
70$* / hour
30$* for travel **
*Taxes included
**Prix fixe dans un rayon de 20km seulement
Remote support
When the problem can be resolved remotely, our technicians can easily assist you over the phone, or even by taking control of your computer.
Advantages? Shorter waiting times, no travel costs and no visitors to your home!
Prices
70$* / hour
*Taxes included
Personalized courses
Group
Training organized by Formatiq or by you to learn how to use the technology to its full potential. Our experienced trainers will be able to pass on their skills in terms of computer security, data management and more!
If you would like to receive training on a particular subject for your group, we will be happy to offer you personalized service.
Individual
Tailor-made training with one of our experts to become a specialist in the subject of your choice. Learn how to never forget your passwords again, how to back up your photos or how to use the multiple functions of your smartphone.
By using the knowledge of our team, you will be able to target the elements that are most important to you. All your questions are good and your pace will be ours.
Equipment Sales
Thanks to our expertise, we can advise you on the purchase of your computer, tablet, telephone and any other accessory. Formatiq offers a multitude of products for sale on request, inquire for more information!
Laptop
Tablets
Computers
Computer parts
Accessories
Keyboards and mice
Computer screens
Printers
Your computer is slow?
Frequently Asked Questions
Where are you located?
The store in Thetford Mines is located at 851 boulevard Ouellet (on the side or rue Monfette N).
We also offer remote and on-site IT support.
Do you offer a guarantee?
Of course! We offer a warranty on all repairs and purchases made from us.
What are your opening hours?
Support :
| Monday | 8:00 — 20:00 |
| Tuesday | 8:00 — 20:00 |
| Wednesday | 8:00 — 20:00 |
| Thursday | 8:00 — 20:00 |
| Friday | 8:00 — 20:00 |
| Saturday | Closed |
| Sunday | Closed |
Thetford store (851 boul. Ouellet):
| Monday | Closed |
| Tuesday | 9:00 — 18:00 |
| Wednesday | 9:00 — 18:00 |
| Thursday | 11:30 — 18:00 |
| Friday | Closed |
| Saturday | Closed |
| Sunday | Closed |
*It is possible to make an appointment during the day, evening and even on weekends (with additional fees) with one of our technicians!
Who are your training courses for?
Formatiq offers training on a variety of topics for beginners and advanced users. You will be able to establish a personalized training plan according to your interests!
Do you sell computers?
Certainly! We advise you in the purchase of your next computer whether it is new or refurbished. By calling us, we will take the time to ask you about the use you will make of it and we will be able to offer you several choices that are perfectly suited to your needs.
What means of payment do you accept?
It is possible to pay cash if on-site, we also accept payment by credit card, debit card, Interac transfers, bank transfers or checks.
Do you offer commercial service?
Formatiq only offers residential service.