Our services
IT support
Our team of technicians come on site to solve your problems and save you from having to travel. This allows them to be aware of problems more easily and saves you from having to unplug and carry your devices. We also do remote support.
If your device has a screen and/or buttons, our technicians will have a solution to your problem! Both on-site and remotely, our team is here to help you when it counts.
Courses
Whether it is to learn how to use your tablet or to maximize the use of your computer, Formatiq is there for you! It is possible to plan an individual and personalized meeting or even a group training. Our team will teach you everything you need to know.
Equipment Sales
We offer sales and advice on a multitude of devices, such as new and refurbished computers, custom gaming computers, networking devices, home automation, printers, parts and accessories of all kinds. to meet your craziest needs!
Your digital first responders!
Formatiq was founded by 3 computer gurus. Be Alexis Cadorette, Michael Arel and Alexandre Brouillette. Together he combines 30 years of experience with multiple degrees in computer science. The company started under another name, Informatique Alexis Cadorette (2019) and was then reinvented with the name Formatiq.
The company is located in Thetford Mines and serves the surrounding regions, therefore Saint-Ferdinand. The company is at the base one of passion and was then transformed into a mission. The mission to help people but above all protect them with today's cyberthreats.
Frequently Asked Questions
Where are you located?
The store in Thetford Mines is located at 851 boulevard Ouellet (on the side or rue Monfette N).
We also offer remote and on-site IT support.
Do you offer a guarantee?
Of course! We offer a warranty on all repairs and purchases made from us.
What are your opening hours?
Support :
| Monday | 8:00 — 20:00 |
| Tuesday | 8:00 — 20:00 |
| Wednesday | 8:00 — 20:00 |
| Thursday | 8:00 — 20:00 |
| Friday | 8:00 — 20:00 |
| Saturday | Closed |
| Sunday | Closed |
Thetford store (851 boul. Ouellet):
| Monday | Closed |
| Tuesday | 9:00 — 18:00 |
| Wednesday | 9:00 — 18:00 |
| Thursday | 11:30 — 18:00 |
| Friday | Closed |
| Saturday | Closed |
| Sunday | Closed |
*It is possible to make an appointment during the day, evening and even on weekends (with additional fees) with one of our technicians!
Who are your training courses for?
Formatiq offers training on a variety of topics for beginners and advanced users. You will be able to establish a personalized training plan according to your interests!
Do you sell computers?
Certainly! We advise you in the purchase of your next computer whether it is new or refurbished. By calling us, we will take the time to ask you about the use you will make of it and we will be able to offer you several choices that are perfectly suited to your needs.
What means of payment do you accept?
It is possible to pay cash if on-site, we also accept payment by credit card, debit card, Interac transfers, bank transfers or checks.
Do you offer commercial service?
Formatiq only offers residential service.