{"id":1159,"date":"2024-09-12T17:07:37","date_gmt":"2024-09-12T17:07:37","guid":{"rendered":"https:\/\/formatiq.ca\/?page_id=1159"},"modified":"2025-01-30T14:52:40","modified_gmt":"2025-01-30T14:52:40","slug":"retour-garantie","status":"publish","type":"page","link":"https:\/\/formatiq.ca\/en\/retour-garantie\/","title":{"rendered":"Return and Warranty Policy"},"content":{"rendered":"[et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbsection\u00a0\u00bb module_id=\u00a0\u00bbsection-blanche-1&Prime; _builder_version=\u00a0\u00bb4.27.0&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row admin_label=\u00a0\u00bbrow\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<h1>Return and Warranty Policy<\/h1>[\/et_pb_text][et_pb_text admin_label=\u00a0\u00bbText\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<p>Last updated: January 30, 2025<\/p>\n<p><\/p>\n<h3>1. <strong>Warranty for new products<\/strong><\/h3>\n<p class=\"translation-block\">All new products sold by our company are covered by the <strong>manufacturer's warranty<\/strong>. The duration and conditions of this warranty vary by product and manufacturer. Please refer to the documents provided with the product for more information or contact us with any questions.<\/p>\n<p>&nbsp;<\/p>\n<h3>2. <strong>Refurbished Product Warranty<\/strong><\/h3>\n<p class=\"translation-block\">Refurbished devices are covered by a <strong>1 year<\/strong> warranty following the date of purchase. This warranty covers any malfunction that does not result from misuse, neglect or normal wear and tear.<\/p>\n<p>&nbsp;<\/p>\n<h3>3. <strong>Warranty on services and repairs<\/strong><\/h3>\n<p class=\"translation-block\">We offer a <strong>90-day (3 month)<\/strong> warranty on all our interventions, whether for on-site support, remote support or repairs carried out. This warranty only applies to services rendered and covers problems directly related to the initial intervention. Any new breakdown or problem not related to our initial work will not be covered by this warranty.<\/p>\n<p>&nbsp;<\/p>\n<h3>4. <strong>Product Return Policy<\/strong><\/h3>\n<ul>\n<li class=\"translation-block\">New products may be returned within <strong>30 days<\/strong> of purchase, provided they are in their original condition, unused and in their original packaging.<\/li>\n<li class=\"translation-block\">Refurbished devices are also eligible for return within <strong>30 days<\/strong>, under the same conditions.<\/li>\n<li>Return shipping costs are the responsibility of the customer, except in the case of a manufacturing defect or error on our part.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3>5. <strong>How to submit a warranty or return request<\/strong><\/h3>\n<p>Pour initier une demande de retour ou de garantie, veuillez nous contacter \u00e0 <a href=\"mailto:support@formatiq.ca\"><b>support@formatiq.ca<\/b><\/a> en fournissant une description du probl\u00e8me ainsi qu&rsquo;une preuve d&rsquo;achat. Nous traiterons votre demande dans les plus brefs d\u00e9lais.<\/p>\n<p>&nbsp;<\/p>\n<h3>6. <strong>Refunds<\/strong><\/h3>\n<p class=\"translation-block\">Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be issued via the original method of payment within <strong>7 to 14 business days<\/strong>.<\/p>\n<p><!-- \/wp:post-content --><\/p>\n<p class=\"translation-block\">If you have any questions regarding this Return and Warranty Policy, you may contact us by email: <a href=\"mailto:support@formatiq.ca\" target=\"_self\">support@formatiq.ca<\/a>.<\/span><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- \/wp:list --><\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]","protected":false},"excerpt":{"rendered":"<p>Politique de retour et de garantieDerni\u00e8re mise \u00e0 jour : 30 janvier 2025 1. Garantie des produits neufs Tous les produits neufs vendus par notre entreprise sont couverts par la garantie du fabricant. La dur\u00e9e et les conditions de cette garantie varient selon le produit et le fabricant. Veuillez vous r\u00e9f\u00e9rer aux documents fournis avec [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-1159","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/formatiq.ca\/en\/wp-json\/wp\/v2\/pages\/1159","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/formatiq.ca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/formatiq.ca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/formatiq.ca\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/formatiq.ca\/en\/wp-json\/wp\/v2\/comments?post=1159"}],"version-history":[{"count":8,"href":"https:\/\/formatiq.ca\/en\/wp-json\/wp\/v2\/pages\/1159\/revisions"}],"predecessor-version":[{"id":1407,"href":"https:\/\/formatiq.ca\/en\/wp-json\/wp\/v2\/pages\/1159\/revisions\/1407"}],"wp:attachment":[{"href":"https:\/\/formatiq.ca\/en\/wp-json\/wp\/v2\/media?parent=1159"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}